“I wasn’t able to worship because…” I have been on the receiving end of more than one post-service statement, or email beginning with this sentence in my life. I know that I have to settle some things about what I believe and how I will respond ahead of time, because in the moment - depending on the state of my own heart - these statements can make me angry, sad, self-pitying, dismissive, belittling, and unkind, or they can be an opportunity to further and clearly shepherd those I’ve been called to serve - including myself!
First I need to settle that this statement from a theological perspective is untrue. No one is ever not worshiping. Worship does not turn on and off like a light switch, worship is either rightly aimed at God, or it is bent in on self. And unless God reveals himself, we are all incapable of right worship. But as worship leaders, we know that people can easily shorthand ‘worship,’ for the sung worship portion of a Sunday gathering. And so often what people mean when they say they ‘can’t worship,’ is that something in the gathering was not to their preference.
Preference plays a role for everyone in our congregation - even for those of us who are leading worship, building the liturgy, and executing the service. Sung worship is participatory in a way that other aspects of our gathering are not. And I have noticed throughout the years, this seems to give people the freedom to speak to what they like and do not like more than other elements of a church or service. Music engages our minds, our hearts, our emotions, and our experiences - so we can quickly make preference a gospel issue when certain songs, styles, and aesthetic choices have been so deeply a part of our faith journey.
I consider the source. I have said regularly when it comes to feedback of any variety, the seriousness of which I receive, weigh, and implement feedback is: first, the staff and elders, second, anyone who serves on the worship team, third, the congregation. This is not to say that anyone is more valuable or important than any other - but staff, elders, and people who serve on the team are often more aware of what we are trying to accomplish. We are all on the same team and pulling in the same direction. Their feedback is most helpful if/when they sense we are drifting from the stated direction.
Do not take it personally. This is incredibly difficult for me. I deeply care about the work that I do, and it is hard to untangle my identity, my calling, and my vocation with enough distance to not feel like these kinds of statements are not a value judgment of me as a person. Everyone has an opinion, some people feel compelled to share theirs…
Because there is only one mediator between God and men - the man Christ Jesus - there is no song, style, or preference that can thwart true worship. True and right worship is only accomplished as God reveals himself and we respond - yes, in song - but also in all of life.